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Frequently asked questions
What kind of technical and customer support do you offer?
If you run into any issues or have questions regarding your products, please contact our office at 850-469-1133 or email our team at sales@aquaproductsinc.com
Do you offer service for your products?
We have trained and certified technicians on staff. Technical questions can be answered via phone call, or we can dispatch a service technician to your site. We offer preventative maintenance, in-shop repairs, and installations.
What kind of warranty do you offer for your products?
Each product comes with its own warranty. Please contact our office at 850-469-1133 or email us at sales@aquaproductinc.com with any questions.
What do I do for an emergency repair?
For emergency repair, please contact our office at 850-469-1133.
Can Aqua Products help with any expansions we undergo?
Yes! Please contact our office at 850-469-1133 or email us at sales@aquaproductinc.com to talk through the products, installations and service you need for your expansion.
How much does shipping cost?
Shipping costs vary depending on the size and number of products you order as well as your location.
How soon can I expect to receive my product?
Shipping times depend on whether the product is in stock or whether we have to customize the product. Once your product has shipped, you will receive a tracking number to track your order.
Do you offer expedited shipping?
If you need expedited shipping, please contact our office at 850-469-1133 or email us at sales@aquaproductinc.com to enquire about the product you need shipped.
Where do you ship to?
We ship our products to Alabama, Georgia, and North Florida.
I received the wrong product. What can I do?
Please call our office at 850-469-1133 or email us at sales@aquaproductinc.com.